Initial Question: I haven't received this package yet. Please confirm.

08:45 PM PDT Lakshay(Amazon): Hello, my name is Lakshay. I'll be happy to help you.

08:46 PM PDT uiureo: hello
08:46 PM PDT Lakshay(Amazon): Can you please help me with the order number.

08:47 PM PDT uiureo: the order number is XXX-XXXX-XXXX
08:47 PM PDT Lakshay(Amazon): Thank you.
08:48 PM PDT Lakshay(Amazon): I sincerely apologize for the inconvenience caused to you due to missing item. This is a very rare situation in Amazon.
I'm glad you contacted us.
I'll make sure your problem is solved today.

08:48 PM PDT uiureo: thanks
08:50 PM PDT Lakshay(Amazon): I have checked your order.
It seems that your order got lost in-transit but please don't worry we'll never put you into loss.
I'm sending you a new one right away with fastest shipping speed at no shipping charges.
08:51 PM PDT uiureo: OK